Solution for app not launching on BlueStacks 5 for Windows, Hyper-V enabled

How will this help?

You may not be able to launch some apps or enjoy the best gaming experience when you try to play them with BlueStacks 5 Nougat 64-bit for Windows, Hyper-V enabled. To resolve this and enjoy playing your desired games/apps, you will have to:

  1. Disable Hyper-V.
  2. Create a Nougat 32-bit or Pie 64-bit (Beta) instance. (As required by the app)


1. Disable Hyper-V on your PC.

You can disable Hyper-V on your PC by using the "Windows features" option within the Control Panel. The steps mentioned below will show you how to do this:

1. Go to Control PanelPrograms → Turn Windows features on or off

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2. You will now have to uncheck different Windows features for your Windows version.

For Windows 8, uncheck the "Hyper-V" option, as shown below. 

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For Windows 10 or Windows 11, different Windows features will be available based on their versions. Please uncheck all of the Windows features given below that are available in your Windows OS version. 

  • Hyper-V
  • Windows Hypervisor Platform
  • Windows Sandbox

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  • Virtual Machine Platform

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  • Windows Subsystem for Linux

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NOTE: If "Virtual machine platform" and "Windows hypervisor platform" are not available in your Windows 10 edition, please use the Memory Integrity option, after finishing the next two steps within this section.

3. Once you uncheck all of the Windows features applicable for your PC, click on "OK".

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4. Windows will need to restart your PC to apply the requested changes. Click on "Restart now" to proceed.

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NOTE: You can also refer to this detailed guide which will inform you about 2 more methods for disabling Hyper-V on your PC.


2. Create a BlueStacks 5 Nougat 32-bit or Pie 64-bit (Beta) instance.

After you've disabled Hyper-V on your PC, you can simply create the BlueStacks instance required by the game you wish to play. The steps below will show you how to do this:

1. Launch BlueStacks 5 and open the Multi-instance Manager by pressing the Ctrl + Shift + 8 keys or clicking on its icon from the Side Toolbar.

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2. The Multi-instance Manager will open on your screen. Here, click on "Instance" to begin creating the required instance of BlueStacks 5.

The following articles will guide you through the entire process of creating the Nougat 32-bit or Pie 64-bit (Beta) instance.

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3. Once the required instance is created, click on the "Start" button to begin using it.

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4. Now, login to the Google Play Store to search for and install the game you wish to play.

You can read about how you can do so in these articles:

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After the game has been installed, you can launch it from the BlueStacks 5 home screen and begin playing it.


Thank you for choosing BlueStacks 5. We hope you enjoy using it. Happy Gaming!

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