Solution for BlueStacks not launching using BlueStacks X due to a Windows update

Why can't I launch the BlueStacks engine?

If Hyper-V is enabled on your computer due to some recent changes in Windows settings or a recent system update, you will see the following message while trying to install/launch a game on BlueStacks X.

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How can I resolve this?

To resolve this, you may perform one of the following below:

  • Disable Hyper-V on your PC to continue using the installed BlueStacks engine
  • Install the game on a BlueStacks engine that supports Hyper-V

1. How to disable Hyper-V: Watch the video below, or follow the given link, to learn how to disable Hyper-V. 


2. Install the game on a BlueStacks engine that supports Hyper-V

When you see the message informing you that BlueStacks is unable to launch, click on "Reinstall game", as displayed below. 

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This will first install the BlueStacks engine that supports Hyper-V.

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Once the BlueStacks engine is installed, it will automatically launch. After it has launched, login to Google Play Store and install the game on this engine.

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After the installation is complete, you can launch the game from BlueStacks X and play it without any issues.


Thank you for choosing BlueStacks X. We hope you enjoy using it. If you have any further questions, please contact us at support-x@bluestacks.com. Happy Gaming!

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