Why can't I launch the BlueStacks engine?
If Hyper-V is enabled on your computer due to some recent changes in Windows settings or a recent system update, you will see the following message while trying to install/launch a game on BlueStacks X.
How can I resolve this?
To resolve this, you may perform one of the following below:
- Disable Hyper-V on your PC to continue using the installed BlueStacks engine
- Install the game on a BlueStacks engine that supports Hyper-V
1. How to disable Hyper-V: Watch the video below, or follow the given link, to learn how to disable Hyper-V.
2. Install the game on a BlueStacks engine that supports Hyper-V:
When you see the message informing you that BlueStacks is unable to launch, click on "Reinstall game", as displayed below.
This will first install the BlueStacks engine that supports Hyper-V.
Once the BlueStacks engine is installed, it will automatically launch. After it has launched, login to Google Play Store and install the game on this engine.
After the installation is complete, you can launch the game from BlueStacks X and play it without any issues.
Thank you for choosing BlueStacks X. We hope you enjoy using it. If you have any further questions, please contact us at firstname.lastname@example.org. Happy Gaming!