macOS: How to report a problem when BlueStacks does not start

How will this help?

You can submit a problem report manually if BlueStacks crashes upon launch or does not start on macOS.

When you submit a problem report, additional log files that contain relevant information related to the issue are automatically sent to us. This will help us analyze the problem better and provide you with a suitable solution.

The steps given below will guide you on how to submit a problem report manually.


How can I do it?

1. Open "Finder" on your Mac desktop.

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2. Under "Applications", right-click on "BlueStacks" and select "Show Package Contents".

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3. Double-click on the "Contents" folder.

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4. On the next page, open the "MacOS" folder.

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5. Run the "BlueStacks Support Tool" by clicking on it. 

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6. Fill in the required details and click on "Send Feedback" to submit the problem report.

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Our Support Team will work on a resolution or provide a workaround when it is available and contact you on your email address.


Thank you for choosing BlueStacks. We hope you enjoy using it. Happy Gaming!

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