Android 11 availability
BlueStacks 5.22.288 onwards, Android 11 will no longer available for creating new instances through the Multi-Instance Manager.
If you already have an Android 11 instance installed, you can continue using it after upgrading, with your existing instance and data preserved. The steps in this article will continue to apply to your existing instance.
How will this help?
This article will help you with workarounds for the following app-related issues on BlueStacks:
- Issues with downloading an app
- App crash/Black screen/Distorted graphics
- App stopped working
- Slow/laggy app
NOTE: Some issues can occur if your app is installed on an incompatible Android version. We highly recommend trying out the app on a different Android version, e.g Android Pie or Android 11, as that can resolve some compatibility issues.
Workarounds for app-related issues on BlueStacks
1) Issues with downloading applications
If an app downloads gets stuck or fails due to some errors, or you get a "the device is incompatible" error message from Play Store, here are a few ways to resolve them:
2) App crash, black screen, distorted graphics
To eliminate such problems, you may try the following:
3) App has stopped working but it was working earlier
Here's what you should do:
- Update the app: Open Google Play from the home screen of BlueStacks. Tap on the Menu and then click on "My apps & games". Apps with available updates are labeled "Update". Tap on the Update button to update the app.
- Force stop the app: Open the "System apps" folder from the home screen of BlueStacks. Navigate to Settings > Apps. Locate the app from the "All apps" list and click on it. Then, click on the "Force Stop" button. Restart BlueStacks and launch the app again.
- Clear the app cache: Open the "System apps" folder from the home screen of BlueStacks. Navigate to Settings > Apps. Locate the app from the "All apps" list and click on it. Then, click on "Storage" > "Clear Cache" button. Restart BlueStacks and launch the app again.
- Reinstall the app: After performing the steps above, if the issue still persists, please try re-installing the app by first uninstalling it and then, installing it again.
4) Apps are sluggish, slow and laggy
Doing the following will give you a smoother experience:
- Allocate more CPU cores and memory.
- Configure antivirus and Internet security.
- Enable virtualization on your computer
Thank you for choosing BlueStacks. We hope you enjoy using it. If you have any further questions, please contact us at support@bluestacks.com. Happy Gaming!