This article will provide workarounds for app compatibility issues you may experience, e.g., app crash, black screen, distorted graphics, app stopped working etc.
Workarounds illustrated here may help you to resolve such issues.
BlueStacks versions affected
All versions of BlueStacks.
All users of BlueStacks.
1) Issues in downloading applications.
You may experience the issues like downloads are getting stuck, the device is incompatible message on Play Store, the application fails to download with some errors etc.
- Change Device Profile(Option available from BlueStacks version 188.8.131.523)
You may change the existing device profile on BlueStacks. Please refer to this link
- Clear Google Cache
Please refer to this article and perform the steps carefully to clear Play store cache.
- Install from apk file
If the app is unavailable in your country you will not be able to install it from the Play store. You may install the apk of the app from any third party website and install it on BlueStacks by referring to the fourth and fifth step in this article.
2) App crash, black screen, distorted graphics.
- Switch the Graphics mode of BlueStacks.
You may switch graphics mode from Direct X to Open GL or vice-versa, as described in this article. You may also try enabling "Advanced Graphics Mode" in the engine settings of BlueStacks, refer to the 3rd step of this article.
- Update your Graphics card drivers
There is a possibility that your graphics card drivers are outdated. You may follow the steps outlined in this article in order to update your graphics card drivers.
- Update BlueStacks version if applicable.
You may check the version of BlueStacks installed on your computer with the help of this article. If the installed version is older than the version available on our official website, please install the latest version.
3) App has stopped working but it was working earlier.
- Update the app.
Open Google Play from the home screen of BlueStacks. Tap on the Menu and then click on "My apps & games". Apps with available updates are labelled "Update". Tap on the Update button to update the app.
- Force stop the app
Click on "More app" icon available on the Dock of BlueStacks. Navigate to Android Settings > Apps. Scroll to locate the app from the installed app list. Click on it. Click "Force Stop" button. Relaunch BlueStacks and launch the app again.
- Clear the app cache
Click on "More app" icon available on the Dock of BlueStacks. Navigate to Android Settings > Apps. Scroll to locate the app from the installed app list. Click on it. Click on "Storage" > "Clear Cache" button. Relaunch BlueStacks and launch the app again.
- Reinstall the app
If the issue persists, try re-installing the app on your machine with the help of articles given below
Uninstall an app - https://support.bluestacks.com/hc/articles/360013732972
Install an app - https://support.bluestacks.com/hc/articles/360014581491
4) Apps are sluggish, slow and laggy.
- Enable Virtualization
Refer to this article for the procedure to turn ON the Virtualization in the BIOS settings of your computer.
- Allocate More CPU cores and RAM
Refer to this article in order to allocate more CPU cores and RAM.
- Configure Antivirus and internet security
Refer to this article, this article will guide to configure your internet security and antivirus to improve BlueStacks performance.
5) Keyboard controls are not working.
- Create keyboard controls.
Refer to this article, this will guide you through the steps for creating the Keyboard controls of any app installed on your system.
We genuinely appreciate your choosing BlueStacks. We hope you enjoy using it. If you have any further questions, please contact us at support at bluestacks dot com. Thank you very much.
Last Updated 07 Dec 2018