How will this help?
If you are experiencing any Internet connection issues for using BlueStacks, you may see a message like the one shown below.
In such a case, this detailed guide will teach you how you can resolve such issues.
How can I resolve this?
There are 5 different solutions that you can try to resolve any such issues. Clicking on the links below will take you to the relevant sections in the article.
- Restart your router
- Reset your Internet settings
- Disable proxies and VPN connections
- Clear your DNS cache
- Use a different DNS server
Restarting your router
One simple solution for any internet issue is to ensure that you're connected to the internet in the first place. If you aren't, you will see a screenshot like the one shown below, when you hover over the option for internet settings within the System tray.
In such a case, please make sure that the cables in your router are connected properly and try restarting your router by turning it off and on again.
Resetting your Internet settings
Another reason for internet accessibility issues can be errors that may occur in your computer's internet protocol settings. You can resolve such errors by following these easy steps:
Enter "cmd" in the search box of the taskbar to find the Command Prompt.
Command Prompt will now appear. Here, click on "Run as administrator"
Once the application opens, type "netsh int ip reset" and hit Enter.
Restart Windows for the changes to take effect.
Disabling proxies and VPN connections
Proxies and VPNs can sometimes hinder the bridging process between the internet and your computer. You can disable them by following these simple steps:
Type "Control Panel" in the search box of the taskbar and open it from the results.
Click on the Network and Internet Settings.
Now, open the Internet Options.
Go to the Connections tab. Here you can disable your VPN by selecting it and clicking on Remove.
Now to disable any proxy server, click on LAN settings.
Here, uncheck the box next to "Use a proxy server for your LAN" under the Proxy server section.
Clearing DNS cache
Clearing out your DNS cache is an effective solution for resolving any internet issues, as it clears outdated or incorrect IP addresses stored for different applications. You can do this by following these steps:
Enter "cmd" in the search box of the taskbar to find the Command Prompt.
Now, Open Command Prompt from the search results.
Once the application opens, type "ipconfig /flushdns" and hit Enter.
That's about it. Your DNS cache will now get cleared.
Using a different DNS server
If the DNS server assigned to you is not functioning properly then you will not be able to access the internet. Thankfully, you can choose a different server by following these steps:
Press the Windows + R keys together to open the Run application.
Here type "ncpa.cpl" and hit enter.
The Network Connections window will appear. Here, right-click on the Internet connection you're using and select Properties.
Your Internet's properties will open up. Here, select Internet Protocol Version 4 (TCP/IPv4).
Now, enable the option "Use the following DNS server addresses" and enter the new Preferred DNS server and Alternate DNS server.
Thank you for choosing BlueStacks. We hope you enjoy using it. If you have any further questions, please contact us at support@bluestacks.com. Happy Gaming!
Last updated on Aug 28, 2020.