How to report a problem on BlueStacks X

How will this help?

You can report any problem you experience on BlueStacks X, such as FPS drops, high latency, login issues or anything else. After investigating the matter, we will get in touch with you at your email address with possible solutions to your problem.


How can I do this?

1. Launch BlueStacks X and navigate to the "Settings" menu by clicking on the gear icon on the left side of your screen.

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2. On the Settings menu, navigate to the "Feedback" tab. Here, select a "Category type" for your problem from the list.

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3. In the "Description" box, explain the issue you're facing in detail. 

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4. Then, click on "Upload screenshots" to add a screenshot of the issue that you are facing, as illustrated below.

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5. Enter a valid email address that will be used by our Support Team to contact you in the future and then click on the "Submit" button. You will have to wait for a few moments for it to be submitted. 

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6. During this time, logs and diagnostics will be collected from your machine to help us troubleshoot the problem more accurately.

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You will see a pop-up on your screen after it has been submitted successfully.

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Have any questions?

Q. What happens when I click on "Submit"?
A. 
By clicking on Submit, you will be sharing your feedback with us. Once you have submitted your feedback, you will receive an email with a ticket number for your submission. Our Support staff will analyze your questions and follow up with you accordingly.

Q. Why is my email address required?
A. Our Support staff may contact you by email with a response for your feedback. We may also share helpful information to help you resolve any issues you are experiencing.

Q. How soon should I expect to receive a response?
A. Please be patient while our Support staff reviews and evaluates your feedback. We rank issues based on their frequency and their impact on our community and address them in ranked order. Rest assured, we will respond as soon as we have an answer to your query.


Thank you for choosing BlueStacks X. We hope you enjoy using it. Happy Gaming!

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