Solution for App Player not launching using BlueStacks X due to a Windows update

NOTE: With the recent improvements made to BlueStacks X, this issue will no longer occur on the latest version. Regardless of whether Hyper-V is enabled or disabled, no additional changes by you will be required. Click here to download the latest version of BlueStacks X.

Why can't I launch the App Player?

While trying to install/launch a game, the App Player may not launch if:

  • Hyper-V is enabled on your desktop/laptop
  • There have been some recent changes in Windows settings or a recent system update

How do I resolve this?

To resolve this, you can either: 

  • Disable Hyper-V
  • Or, install the game on the updated version of the App Player that supports Hyper-V

How to disable Hyper-V

Watch the video below or read this article to learn how to disable Hyper-V. 

How to install the game on the updated version of the App Player that supports Hyper-V

1. When you click on a game and a pop-up appears informing you that additional updates are required, select "Update".

NOTE: If you don't take an action, the installation will start automatically after a few seconds.

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2. The updated version of the App Player that supports Hyper-V will get installed.

Screenshot_30.png

3. Once the updates are complete the App Player will launch. You can now sign in to the Play Store and install the game.

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Once the game is installed, you can play it without any issues.


Thank you for choosing BlueStacks X. We hope you enjoy using it. Happy Gaming!

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