NOTE: If you're on BlueStacks 5 version 5.13 or lower, click here. However, we highly recommend updating to the latest version for a more seamless experience.
Why am I getting an error message while launching BlueStacks 5?
If you're seeing the error message shown below after launching BlueStacks 5.14 or above, this may be due to:
- Hyper-V is not enabled correctly on your desktop/laptop
- Administrator privileges may be required to run BlueStacks 5
To resolve this, click on "Run tool" to start the Hyper-V Diagnostic Tool which will automatically resolve any errors.
What can I do to fix this?
After you click on "Run tool", the Hyper-V Diagnostic Tool will automatically troubleshoot and resolve any errors that may be preventing BlueStacks 5 from launching.
The Hyper-V Diagnostic Tool will:
- Troubleshoot the problem to identify the root cause
- Correctly enable Hyper-V if it has been partially enabled
NOTE: If Hyper-V is correctly enabled, the tool will skip to the next step.
- Apply administrator privileges to BlueStacks 5 if required for a successful launch
- Apply administrator privileges automatically on every launch of BlueStacks 5
Diagnosing the problem
The following pop-up will appear if BlueStacks 5 is unable to launch due to Hyper-V conflicts. Click on "Run tool" to begin the process.
Correctly enabling Hyper-V if it has been partially enabled
If your Windows Hyper-V settings are partially enabled, the Hyper-V Diagnostic tool will enable the required settings automatically.
To enable Hyper-V completely, click on "Run tool".
Applying Administrator privileges to BlueStacks 5 if required
To successfully launch BlueStacks 5, you may be required to grant administrator privileges to BlueStacks 5 due to constraints within Windows. Click on "Run as Admin" to successfully start BlueStacks 5.
- This is a completely secure and safe process and will not affect your desktop/laptop in any way.
- This is because some Windows machines require programs that run with Hyper-V enabled to be launched with administrator privileges due to certain Windows constraints.
Requesting administrator privileges for every launch of BlueStacks 5
If Administrator privileges are required on your desktop/laptop to launch BlueStacks 5, we highly recommend ticking the checkbox beside "Apply on every launch" and clicking on "Run as Admin" for a seamless launch experience.
What can I do if I'm on BlueStacks 5 version 5.13 or lower?
If you see an "Incompatible Windows settings" pop-up, such as the one shown below, this may be due to incorrect Windows settings. To resolve this, you can enable Hyper-V on your desktop/laptop through any of the following ways:
- Automatically through BlueStacks, if Hyper-V is partially enabled
- By using our custom tool
- By using Windows settings
- By using the Command Prompt
1. Before enabling Hyper-V, please ensure that Virtualization is enabled on your desktop/laptop.
2. If you're still unable to launch BlueStacks 5 after enabling Hyper-V, you can simply run BlueStacks 5 or X as an Administrator. For more details, click here.
Enabling Hyper-V automatically through BlueStacks
If Hyper-V is partially enabled on your desktop/laptop, clicking on "Continue" within the pop-up shown below will begin the process to completely enable Hyper-V for a successful launch of BlueStacks 5.
Once the process is complete, you will need to restart your desktop/laptop for the changes to take effect.
Enabling Hyper-V through our custom tool
Our custom tool will automatically enable Hyper-V, as it can be turned off after Windows updates or when you install an app, saving you the hassle of having to enable it manually. To do this:
- Download the custom tool to enable Hyper-V on your desktop/laptop.
- Select "Run as administrator"
- Once the process is completed, you will get a pop-up confirming the same. For the changes to take effect, click on "OK" to restart your desktop/laptop.
Enabling Hyper-V through Windows settings
1. On your desktop, search for "Turn Windows features on or off" and click on it in the search results.
2. Within Windows features, enable the following options:
- Hyper V
- Virtual Machine Platform
- Windows Hypervisor Platform
- Windows Sandbox
- Windows Subsystem for Linux
3. Click on "OK" and restart your desktop/laptop for the changes to take effect.
Enabling Hyper-V through Command Prompt
1. Search for "CMD", in the Windows search bar.
2. Once you find Command Prompt in the search results, click on "Run as administrator".
3. Copy and paste the following command into the Elevated Command Prompt and press "Enter":
dism.exe /online /enable-feature /featurename:VirtualMachinePlatform /all
4. Once the process is complete, press "Y" to restart your desktop/laptop.
Running BlueStacks 5 as an Administrator
If you're unable to launch BlueStacks 5 even after Hyper-V is enabled:
- Right-click on the BlueStacks 5 or BlueStacks X icon
- Select "Run as administrator"
Thank you for choosing BlueStacks 5. We hope you enjoy using it. Happy Gaming!