If you encounter the error shown below while restoring a BlueStacks 5 backup, it's likely due to a version mismatch between the BlueStacks 5 instance where the backup was created and the one you're trying to restore it to.
To fix this:
- Click on "Download" within the pop-up
- Uninstall the current BlueStacks version once the compatible version has been downloaded
- Install the compatible version by opening the installer file
- Restore the backup onto the compatible version
- Update BlueStacks to get the latest version
For a more detailed walkthrough, take a look at the steps below.
1) Within the pop-up, click on "Download", as shown below.
2) Once the installer has been downloaded, uninstall the current version of BlueStacks 5.
Check out this article for a step-by-step guide.
3) Now, install the compatible version of BlueStacks 5 that has been downloaded.
4) Once the compatible version has been installed, restore your backup by following the steps in this article.
Your backup will then be restored successfully.
Additionally, we also recommend updating BlueStacks 5 to the latest version once the backup has been restored to ensure you have all the latest fixes and improvements.
Thank you for choosing BlueStacks. We hope you enjoy using it. Happy Gaming!