How to report a problem on BlueStacks 5

How will this help?

This article will explain how to report a problem on BlueStacks 5, in case you are facing issues while using it.


How can I report a problem?

1. Launch BlueStacks 5 and click on the help icon available at the top right corner, as shown below.

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2. From the dropdown menu, select Report a problem.

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3. This will open a new Report a problem window, as shown below.

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4. Please provide all the information requested in this form, especially the description of the symptoms you are observing. After filling in all the details, click on the "Submit report" button to complete the process.

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Have any questions?

Q. What happens when you click 'Submit report'?
A. By clicking Submit report, you will be sending us program log files containing error information recorded by BlueStacks 5. Our Technical Support Engineers will analyze the problem you're facing and diagnose its root cause so that they can solve it!

Q. What is actionable information?
A. The information we get from the log files about the problem you're facing is "actionable" for us, i.e. we can use it to identify the nature of the problem and diagnose its root cause, in order to find a resolution. 

Q. Isn't an email/post on this support forum sufficient?
A. Though an email or a post may describe the problem you're facing, it still does not provide us with the log files which include information about the error. This actionable information is necessary for us to find a resolution to the problem.

Q. Why do we ask for your email address?
A. Our Technical Support Engineers may send you an email suggesting a workaround or a solution, that will resolve the problem quickly. We may also email you about new software updates that resolve any critical problems faced by many different users.

Q. How soon should I expect to receive a response?
A. If we have a quick resolution to offer, you'll receive an email within a couple of days. However, please be patient as the analysis of logs and the diagnosis is a manual process and can take a few days. We rank issues based on their frequency and their impact on our community and address them in rank order. 

Q. What should I do if I can't open BlueStacks or submit a problem report after following these steps?
A. If you are unable to open BlueStacks or submit a problem report, please refer to this article.


Thank you for choosing BlueStacks. We hope you enjoy using it. Happy Gaming!

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