How will this help?
This article will provide you with different troubleshooting methods to help you resolve any sound or microphone-related issues.
Audio issues
If you cannot hear or are experiencing low sound in BlueStacks, you can:
- Ensure the correct audio device is selected in Windows and BlueStacks 5 settings
- Unmute BlueStacks from the Side toolbar
- Unmute BlueStacks from the volume mixer in Windows
- How to mute/unmute the Android tapping sound
Microphone issues
If you're unable to use your microphone in BlueStacks 5, click here to see how you can resolve this.
How can I set my audio device in Windows & BlueStacks 5 settings?
Windows
If the audio device you are trying to use on BlueStacks 5 is not correctly selected in Windows settings, the audio will not be correctly routed to your desired device. To resolve this, take a look at the steps below.
1. Open Windows settings and click on "System", as shown below.
2. Within the "Sound" tab, select your desired audio device by clicking on the drop-down menu just below "Choose your output device", as highlighted below.
Once the correct device has been selected, you will be able to hear the desired audio from your apps/games on BlueStacks 5.
BlueStacks 5
Additionally, you can also take a look at the BlueStacks 5 settings to ensure that the correct device is selected.
1. Click on the gear icon on the Side toolbar to open the BlueStacks 5 settings menu.
2. Within the settings menu, click on the "Devices" tab and ensure that the correct devices have been selected, as shown below, and click on "Save changes".
However, if this does not resolve the issue, take a look at the sections below for other troubleshooting methods.
How can I unmute BlueStacks from the Side toolbar?
1. On the Side toolbar, click on the volume button, as shown below.
2. A volume bar will appear. Here, click on the sound icon to unmute all sounds for that particular instance of BlueStacks, as illustrated below.
How can I unmute BlueStacks from the Windows Volume Mixer?
1. Open your System tray from the Windows taskbar
2. Here, right-click on the volume icon.
3. Now, click on Open Volume Mixer.
4. Make sure that the Speaker icon for BlueStacks Android Host is not muted. Also, you may maximize the volume as well.
How can I mute/unmute the Android tapping sound?
1. Launch BlueStacks 5 and click on the gear icon on the Side toolbar to access the Settings menu.
2. Click on the "Preferences" tab, as shown below.
3. Here, toggle the slider next to "Enable Android sound while tapping" by clicking on it. A blue slider indicates that the Android tapping sound is enabled.
4. Lastly, click on "Save changes" to apply these settings.
You can now enable or disable the Android tapping sound inside the Android settings, Google Play Store and/or the Media Manager as per your preference on BlueStacks 5.
How can I resolve microphone issues?
For resolving issues with the microphone, please ensure that the default system microphone is set to optimal settings. You can do that by following these steps:
1. Open the Run dialogue box by pressing the "Windows" key and "R" together and type the command "mmsys.cpl".
2. Click on OK, when you're finished typing the command.
3. The Sound settings window will open up. Here, click on the Recording tab.
4. Once the recording tab opens, select the Default microphone device on your system and then click on Properties, as shown below.
5. Click on the Levels tab in the microphone properties.
6. Now finally, increase you Microphone levels to 100%. In case you still experience low volume levels after that, increase your Microphone Boost levels as well.
Click on "OK" or "Apply" to save your changes.
Additionally, please ensure that the correct microphone device is selected in BlueStacks 5 settings, as shown in this step.
Thank you for choosing BlueStacks. We hope you enjoy using it. Happy Gaming!