Solution for "Couldn't sign in" error in Google Play Store on BlueStacks 5

How will this help?

If you are unable to sign in to the Google Play Store on BlueStacks 5 or are experiencing any network connectivity issues with Google's servers, then this detailed guide will help you resolve the problem.


How can I resolve this?

In rare cases, you may receive an error such as 'There was a problem communicating with Google servers' while trying to sign in to the Google Play Store.

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To resolve this issue, you need to configure your antivirus correctly. To know how to do that, please select the antivirus installed on your PC:

NOTE: If your antivirus is not listed above, please refer to the official support website of your antivirus manufacturer.


Avast

In Avast security products, you can disable the interception of secure connections, by following these steps:

  1. Open the dashboard of your Avast application.
  2. Go to Menu > Settings > Components and click on "Customize" next to Web Shield.
  3. Uncheck the box next to "Enable HTTPS Scanning" and confirm this by clicking on "Ok".


Bitdefender

In Bitdefender security products, you can disable the interception of secure connections, by following the steps given below:

  1. Open the dashboard of your Bitdefender application.
  2. For the 2016 version of the Bitdefender security product, click on "Modules".
    For the 2015 version of Bitdefender, click on "Protection".
  3. Click on "Web Protection".
  4. Toggle off the Scan SSL setting.


Bullguard

In Bullguard security products, you can disable the interception of secure connections on major websites like Google, Yahoo and Facebook:

1. Open the dashboard of your BullGuard application.

2. Click on Antivirus settings > Advance > Antivirus > Safe browsing.

3. Uncheck "Safe browsing" as well as all the options under "Show safe results on these websites", as shown below.

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ESET

In ESET security products, you can try to disable and re-enable SSL/TLS protocol filtering or generally disable the interception of secure connections as described below.

1. Open your ESET product.

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2. Click on Setup > Internet protection > Disable "Web access protection" .

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3. Restart your computer.


Kaspersky

In Kaspersky security products you can disable the interception of secure connections:

1. Open the dashboard of your Kaspersky application.

2. Click on Settings on the bottom-left.

3. Click Protection > Disable Web Anti-Virus option as shown below.

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If you use a 2016 or later version of Kaspersky:

1. In the Encrypted connections scanning section, check the Do not scan encrypted connections option and confirm this change. 

2. Finally, reboot your system for the changes to take effect. 


Thank you for choosing BlueStacks. We hope you enjoy using it. If you have any further questions, please contact us at support@bluestacks.com. Happy Gaming!

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