How to report a problem during BlueStacks 5 installation

How will this help?

In case installation of BlueStacks 5 on your PC fails, you may share log files that record information relevant to the failure, so we may help you with a quick resolution or a workaround for the issue. This article will guide you on how to do that easily in the steps described below.

How can I do it?

1. Download and run the BlueStacks 5 Log Collector Tool by clicking on the file icon when the download is complete.

NOTE: The antivirus of your PC might alert you or block BlueStacks Log Collector initially, however, we assure you that it's a completely safe program and we recommend that you run it on your PC to report the issue you're facing.


2. A System Log Collector window will open. Please enter your email address here and click on ''Submit''.  The tool will start collecting the installation logs from your PC.

NOTE: You must provide a working email address to let our Support Team inform you about a resolution or a workaround directly via email.


3. Once the process is complete, a "LogCollection Finished" message will appear on your screen, as shown below.


4. You will then receive a confirmation email on the email address that you had provided in step 2. This email will also have a Support Ticket number that you can use, for future reference.

Our Support Team will soon contact you with a resolution for the issue. 

Thank you for choosing BlueStacks. We hope you enjoy using it. If you have any further questions, please contact us at Happy Gaming!

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