How to report a problem during BlueStacks 5 installation

How will this help?

In case installation of BlueStacks 5 on your PC fails, you may share log files that record information relevant to the failure, so we may help you with a quick resolution or a workaround for the issue. This article will guide you on how to do that easily in the steps described below.


How can I do it?

1. Download and run the BlueStacks 5 Log Collector Tool by clicking on the file icon when the download is complete.

NOTE: The antivirus of your PC might alert you or block BlueStacks Log Collector initially, however, we assure you that it's a completely safe program and we recommend that you run it on your PC to report the issue you're facing.

Rep1.jpg

2. A System Log Collector window will open. Please enter your email address here and click on ''Submit''.  The tool will start collecting the installation logs from your PC.

NOTE: You must provide a working email address to let our Support Team inform you about a resolution or a workaround directly via email.

Rep_2.jpg

3. Once the process is complete, a "LogCollection Finished" message will appear on your screen, as shown below.

Rep3.jpg

4. You will then receive a confirmation email on the email address that you had provided in step 2. This email will also have a Support Ticket number that you can use, for future reference.

Our Support Team will soon contact you with a resolution for the issue. 


Thank you for choosing BlueStacks. We hope you enjoy using it. If you have any further questions, please contact us at support@bluestacks.com. Happy Gaming!

Was this article helpful?
19 out of 40 found this helpful
Reach out to us on Reddit (Join Reddit) or Discord (Join Discord) or at support@bluestacks.com with your questions.