How will this help?
If you're unable to install an app on your device from the Google Play Store due to a "Device incompatible" error, like the one shown below, then you can resolve this issue by following the solutions listed in this article.
How can I resolve the "Device incompatible" error?
You can resolve this error on your device by using the following two methods:
NOTE: If the issue persists after following the methods below, you can also try installing the app on an Android Pie instance or an Android 11 instance.
Switching the device profile selected on BlueStacks 5
Some apps can only run on certain device profiles, which is why you may face the "Device incompatible" error. In such a case, try switching between the device profiles for BlueStacks 5 using the steps given below.
To do this:
- Open the "Settings Menu" by clicking on the gear icon on the Side toolbar
- Click on the "Phone tab" and then on the drop-down menu below "Choose a predefined profile"
- Select the new device profile and click on "Save changes"
NOTE: If the new device profile does not resolve the problem, we highly recommend trying out other device profiles to find one that is compatible with the app you're trying to install.
Once you've selected the device profile that is compatible with your desired app, you will be able to install it on BlueStacks 5. However, if you're still facing issues, please follow the second method below.
Clearing Google Play Store storage
You can also resolve the "Device incompatible" error by clearing the storage for the Google Play Store in BlueStacks 5.
To do this:
- Open the "System apps" folder from the home screen and click on "Settings".
- Click on "Apps"
- Scroll through the list of apps and select "Google Play Store"
- In the "App info" page, click on "Storage"
- Click on "Clear storage" and then on "OK" within the confirmation message that will appear
Once the Google Play Store storage is cleared, you should be able to install your desired app without facing any "Device incompatible" error.
Thank you for choosing BlueStacks 5. We hope you enjoy using it. Happy Gaming!