How to resolve "Device incompatible" error for an app in BlueStacks 5

How will this help?

If you're unable to install an app on your device from the Google Play Store due to a "Device incompatible" error, like the one shown below, then you can resolve this issue by following the solutions listed in this article.

123.png


How can I resolve the "Device incompatible" error?

You can resolve this error on your device by using the following two methods:

NOTE: If the issue persists after following the methods below, you can also try installing the app on an Android Pie instance or an Android 11 instance.

Switching the device profile selected on BlueStacks 5

Some apps can only run on certain device profiles, which is why you may face the "Device incompatible" error. In such a case, try switching between the device profiles for BlueStacks 5 using the steps given below.

To do this:

  • Open the "Settings Menu" by clicking on the gear icon on the Side toolbar
  • Click on the "Phone tab" and then  on the drop-down menu below "Choose a predefined profile"
  • Select the new device profile and click on "Save changes"

NOTE: If the new device profile does not resolve the problem, we highly recommend trying out other device profiles to find one that is compatible with the app you're trying to install.

Video_240705135610-ezgif.com-video-to-gif-converter.gif

Once you've selected the device profile that is compatible with your desired app, you will be able to install it on BlueStacks 5. However, if you're still facing issues, please follow the second method below.

Clearing Google Play Store storage

You can also resolve the "Device incompatible" error by clearing the storage for the Google Play Store in BlueStacks 5. 

To do this:

  • Open the "System apps" folder from the home screen and click on "Settings".
  • Click on "Apps"
  • Scroll through the list of apps and select "Google Play Store"
  • In the "App info" page, click on "Storage"
  • Click on "Clear storage" and then on "OK" within the confirmation message that will appear

Video_240705140351-ezgif.com-video-to-gif-converter.gif

Once the Google Play Store storage is cleared,  you should be able to install your desired app without facing any "Device incompatible" error.


Thank you for choosing BlueStacks 5. We hope you enjoy using it. Happy Gaming!

Was this article helpful?
330 out of 4330 found this helpful
Reach out to us on Reddit (Join Reddit) or Discord (Join Discord) or at support@bluestacks.com with your questions.

We’d love to hear from you! Please take a moment to share your thoughts on the BlueStacks Help Center via this survey.
Subscribe to BlueStacks Weekly!
Get updates on new releases, features, and fixes. Discover trending games & enjoy exclusive gift codes!
By subscribing, I agree to receive weekly updates from the BlueStacks Help Center.
Thank you for subscribing to BlueStacks Weekly
Keep an eye on your inbox for updates on the latest features, gaming trends, bug fixes, gift codes, and much more!