How to resolve "Device incompatible" error for an app in BlueStacks 5

How will this help?

If you're unable to install an app from the Google Play Store due to a "Device incompatible" error, like the one shown below, then you can resolve this issue by following the solutions listed in this article.

device_incompatible.png


How can I resolve the "Device incompatible" error?

You can resolve this error by using the following two methods:

Switching the device profile selected on BlueStacks 5

Some apps can only run on certain device profiles, which is why you may face the "Device incompatible" error. In such a case, try switching between the device profiles for BlueStacks 5 using the steps given below:

1. Open the "Settings" menu by clicking on the gear icon on the Side toolbar.

Screenshot_28.png

2. Here, open the "Device" tab and click on the drop-down menu under the "Device profile" section.

B.png

3. Now, select a new device profile for BlueStacks 5 from the different options available.

NOTE: Please try using all the different device profiles on BlueStacks 5, until you find one which is compatible with your desired application.

C.png

4. Once you've done that, click on "Save changes". Your new selected device profile will now be applied to BlueStacks 5. 

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Once you've selected the device profile that is compatible with your desired app, you will be able to install it on BlueStacks 5. However, if you're still facing issues, please follow the second method below.

Clearing Google Play Store data

You can also resolve the "Device incompatible" error by clearing the data for the Google Play Store data in BlueStacks 5. The steps below will show you how to do this.

1. Open the "System apps" folder from the home screen and click on "Settings".

a.png

2. Now, click on "Apps", as shown below.

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3. Scroll through your list of apps and select "Google Play store".

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4. In the "App info" page, select "Storage".

d.png

5. Here, click on the "Clear data"  button, as shown below.

e.png

6. You will now have to confirm whether you wish to clear the data for the Google Play Store. Click on "OK" to proceed.

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Once the Google Play Store data is cleared,  you should be able to install your desired app without facing any "Device incompatible" error.


Thank you for choosing BlueStacks 5. We hope you enjoy using it. Happy Gaming!

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