How to resolve Internet issues while using BlueStacks 5

How will this help?

If you are experiencing Internet issues, you won't be able to download games on BlueStacks 5 or use apps that require an active Internet connection. In such a case, you may also see a message like the one shown below displayed while launching the App Center.


This detailed article will guide you on how to resolve  Internet issues by using 5 different solutions.

How can I resolve Internet issues?

There are 5 different solutions that you can try to resolve any such issues. Click on the links below and try each one of them, until your Internet issues are resolved.

  1. Restart your router
  2. Reset your Internet settings
  3. Disable proxies and VPN connections
  4. Clear your DNS cache
  5. Use a different DNS server
  6. Ensure that Airplane mode is disabled

Restarting your router

One simple solution for any Internet issue is to ensure that you're connected to the Internet in the first place. If you are not, you will see a screenshot like the one shown below, when you hover your mouse over the option for Internet settings within the System tray.


In such a case, please make sure that the cables in your router are connected properly, or you can try reconnecting them, and try restarting your router by turning it off and on again. 

Resetting your Internet settings

Another reason for Internet accessibility issues can be errors that occur in your computer's Internet protocol settings. You can resolve such errors by following these steps:

1. Enter "cmd" in the search box of the taskbar to find the Command Prompt.


2. Command Prompt will now appear. Here, click on "Run as administrator"


3. Once the application opens, type the following command and press the Enter key.

netsh int ip reset


4. Then, restart Windows for the changes to take effect.

Disabling proxies and VPN connections

Proxies and VPNs can sometimes hinder the bridging process between the Internet and your computer. You can disable them by following these simple steps:

1. Type "Control Panel" in the search box of the taskbar and open it from the results.


2. Click on the Network and Internet settings.


3. Now, click on "Internet Options", as shown below


4. Here, go to the Connections tab. Then, you can disable your VPN by selecting it and clicking on Remove.


5. Now to disable any proxy server, click on LAN settings.


6. Here, uncheck the box next to "Use a proxy server for your LAN" under the Proxy server section. Then, press on "OK" afterward.

Clearing DNS cache

Clearing your DNS cache is an effective solution for resolving any Internet issues, as it clears outdated or incorrect IP addresses stored for different applications. You can do this by following these steps:

1. Enter "cmd" in the search box of the taskbar to find the Command Prompt.


2. Now, Command Prompt will now appear. Here, click on "Run as administrator"


3. Once the application opens, type the following command and press Enter key.

ipconfig /flushdns

Your DNS cache will now get cleared.


Using a different DNS server

If the DNS server assigned to you is not functioning properly then you will not be able to access the Internet. In such a case, you can choose a different server by following these steps:

1. Press the Windows + R keys together to open the Run application.


2. Here type "ncpa.cpl" and press enter.


3. The Network Connections window will appear. Here, right-click on the Internet connection you're using and select Properties.


4. Within your internet properties, select "Internet Protocol Version 4 (TCP/IPv4)" and click on "Properties".


5. Now, enable the option "Use the following DNS server addresses"


6. Then, enter the new Preferred DNS server and Alternate DNS server, as shown in the image below.


Disabling Airplane mode

Click on the "Airplane" icon on the Side toolbar if the icon is highlighted.

After clicking on it, you will see a confirmation message, as shown below. 


To learn more about Airplane mode, click here.

Thank you for choosing BlueStacks. We hope you enjoy using it. Happy Gaming!

Was this article helpful?
115 out of 891 found this helpful
Reach out to us on Reddit (Join Reddit) or Discord (Join Discord) or at with your questions.